Service & Support
Warranty Repairs
As an Apple Authorised Service Centre, Stream Solutions handle warranty
repairs on behalf of Apple. All Apple products come with 12 months
return-to-base hardware warranty. The cost of the hardware and engineers time to
repair the logged fault is covered. Software issues, data
recovery and interaction with third part products are not covered under
warranty. Stream Solutions provide rental machines while warranty repair is being caried out, if required.
Telephone support is available directly from Apple for 90 days from date of
purchase.
The support is for Apple products only. 1850 946 191.
Non-Warranty repairs
Stream Solutions have a full service centre in our Cork Office and as an
Apple Authorised
Service Centre has access to all spare parts.
Engineer on-site
Stream Solutions have service engineers available for
on-site call out. We handle all issues relation to hardware, software,
application conflicts, operating system issues, interaction with third party
products, networking and Internet issues across all platforms.
We also
operate an Emergency Call Out Facility.
Telephone Support
Telephone Support Contract holders are given a “Hotline” number connecting
them directly to our senior support engineers. Telephone Support covers
hardware, software, application conflicts, operating system issues, interaction
with third party products, networking and Internet issues across all platforms.
Should a call out by an engineer be deemed necessary to resolve the issue the
prevailing service charge will apply. Telephone Support Customers are issued
with a contract number that must be quoted when calling for
support.
Non-Contract Customers will have access to our engineers through our
main telephone number, support calls will be charged for on a per-incident
basis
Remote Support over Broadband
Our engineers can trouble shoot your system remotely by accessing your computer over broadband. This can negate both the cost of an engineer traveling
and the time the engineer spends on-site. Remote control software may need to be
purchased by the customer and installed onto customer machines.
Service Contracts
Our service contracts are tailored to the needs of our customers and
include:
- Telephone support hotline
- Reduced hourly service charge
- Reduced price on spare parts
- Priority access to spare parts where needed
- Guaranteed next day on-site response
- Loan equipment provided